Frequently Asked Questions
Q. How can Car Servicing Solutions be cheaper than most main dealers?
A. Our cost savings are passed onto our customers by virtue of
the fact that our parts and labour overheads and mark up costs are far less than
a main dealer. Our extensive parts buying power allows us to negotiate good rates
and these savings are passed on to our customers.
Q. Why do I no longer need to use a main dealer to service my car?
A. The Government passed legislation in October 2003 called "Block
Exemption". This allows independent garages to carry out your car service and at
the same time ensure your warranty is protected.
Q. Are the parts used of the same quality as a main dealer?
A. All the garages in our national network use Original Equipment
(OE) standard parts. Parts manufacturers and distributors can now freely supply
all parts to all garages and in most cases the parts supplied to independent garages
are the same as those used by the main dealer.
Q. How is payment made once the work is completed?
A. One of our Customer Service Representatives will contact you
by telephone and take either a Credit or Debit Card payment from you over the telephone.
Q. Will my car receive a valet before it is returned to me?
A. Whilst we do not offer a valet service we will ensure that the
outside of your car is cleaned and the inside is vacuumed before it is returned
to you.
Q. Will you pick my car up and deliver it back once the service/MOT/repair has been
completed?
A. Yes. We can pick the vehicle up between 8am - 10am and return
it between 4pm -6pm from either your home or place of work.
Q. Will my service book be stamped?
A. Yes. We will ensure that your service book has been updated and
stamped when the car is returned to you.
Q. My car has a rattling noise under the bonnet. Are you able to look at it for
me?
A. Yes. We will endeavor to detect any reported faults FREE
OF CHARGE and then inform you of our findings immediately.
Q. Am I at all times in control of the costs of my service?
A. Yes. At no time will we complete any additional work without
first obtaining your authorisation.
Q. My service light is on; will it be reset once the service is complete?
A. Yes, we will always reset your service light prior to returning
your car to you.